Cancellation and refunds

Free cancellation

• 6-bed standard dorm, 6-bed male dorm, 6-bed female dorm: free until 23:59 India time, the day before you arrive.
• Private double, Private twin: free until 23:59 India time, 2 days before you arrive.

If your booking mixes room types, the earliest deadline applies to the whole booking. Your exact deadline is in your confirmation email and on your booking page.

After the deadline

The first night (including its GST) is charged and the rest is refunded. If you don’t turn up and don’t tell us, the first night is charged.

How to cancel

Use the “View or change your booking” link in your confirmation email — it cancels instantly and starts the refund. Or message Sudha on +91 00000 00000 with your booking reference.

Refunds

• Refunds go back to the account or card you paid with — we can’t refund to a different one.
• We start the refund the moment you cancel. Banks usually take 5–7 working days to show it; UPI refunds are often faster.
• If you chose to pay on arrival, nothing has been charged, so there is nothing to refund.
• If your payment reaches us after your hold has expired and the beds have sold in the meantime, we refund you in full automatically.

If we have to cancel

If we ever can’t honour a booking, you get a full refund and we’ll help find you a bed nearby.

Groups

Group bookings arranged by enquiry have their own terms, agreed in writing when we confirm.